Bella Luna Facial – a review

I made use of a daily deal and treated myself to a facial massage therapy at Bella Luna located at Harbour Front. The salon was easy to find and the entrance is pleasant (even featuring my favorite orange peel chairs in leather). The treatment rooms however are quite small as is the case with many salons these days.

The facial

After cleansing of the skin, steam was applied to open the pores. Some extraction and exfolitation was then carried out after which I received my first mask. I was surprised that this turned out to be a paper mask. This is not something I would expect to receive in a salon.

If you have read other reviews before you will know that I’m not a huge fan of masks. However, I do recognise the advantages to my skin of a good mask and if the mask is good, applied in a good way and the therapist does some other relaxing therapy like an arm or neck massage I can quite enjoy them.

Here, the paper mask was left on for about 15 minutes with the therapist leaving the room. To my surprise she also did not put anything on top of my eyes to cover them. As the place was quite noisy due to the chattering and thin walls I found it difficult to relax and  found myself just staring at the crookely hanged ventilator at the ceiling.

After about 15 minutes I was then given a second paper mask. Again without covering eyepads and the therapistleaving the room. I didn’t like the first mask and this one was no different. Upon return I was given a quick clean and moisturizer and a very short massage. According to the therapist no sunscreen was needed as uva was already included in the cream.

Conclusion

There is much room for improvement in this facial. Although the actual premises were nice, the treatment rooms could be improved. My therapist was friendly and her english good, but due to the lack of attention to detail and the noisy atmosphere I found it difficult to relax. The products used didn’t really suit my skin and I would have liked more attention from the therapist during mask time. Have you had a facial recently? What has been your experience?

Bella Luna can be found at:

HARBOURFRONT CENTRE
1 Maritime Square
#02-65 Harbourfront Centre
Singapore 099253.

Phone: +65 6275 3818

Website: www.mybellaluna.com

[starreview tpl=16]

5 comments… add one
  • Regina Baker November 5, 2010, 7:48 am

    Thank you for sharing your honest opinion about your facial. I cringed at the thought of your therapist not putting anything over your eyes and the noisiness of the salon.

    My Mom and I get facials at the local community college. The atmosphere is always nice, lovely music playing in the background and the care is extremely professional.

    I personally would have said something to the therapist, about leaving me alone for 15 minutes without any care and about the noise. I hope they see your review and take heed for better care of future customers.

  • Carrie December 2, 2010, 3:11 pm

    I tried the massage promotion at their Harbourfront branch. It was a detox massage.

    Much to my chagrin, the “massage” itself took only 30 minutes, the room temperature was too cold and the Jamu mask was applied rather sloppily. However, kudos to the therapist for being uber-friendly and explaining each step quite well.

    I would rate the treatment 3 out of 5.

    Now comes the hard-selling bit. This guy, Brian, was quite pushy with the sales. What part of “I have to think about this” does he not understand? After I repeatedly turned down the treatment, he started to look all haughty and grumpy. It was such a 360-degree turn from his smiling face when I walked into the shop. For that, I would change the rating to 2 out of 5.

  • TMD March 29, 2011, 5:47 pm

    I think I know that smiling face of Brian’s. The only difference with my experience was that he kept on smiling, because I got ripped off by them. Signed up for a post natal massage package and experienced overpromised, underdelivered services with a lot of bragging, self proclaimed high standards and a lot of loyal, returning, grateful clients; which I’m obviously not going to be.

  • Sugarfly August 9, 2011, 7:25 pm

    Bellaluna vivocity

    Bought a voucher from groupon on  “$23 for 60 min Botanical Fusion Oil Full Body Massage with Back Scrub at Bella Luna (Worth $180)”

    I was late. My apologies. The minute I stepped in, I felt that the place is quite quiet. The receptionist Iris attended to me. I am not a person who frequents massages but I do know how to differentiate a good massage parlor or a slipshod one. I had been to the Thai odyssey, massage hut and the latest one from Spa Elements at The Cathay. 
    She poured me a cup of warm (I expected green tea) water. She asked me to fill up the form, which is not as detailed as Spa Element. They did not ask whether which part of the back should they pay attention to or where my back is aching. When you go to the massage parlor, you are expected to be relaxed. I was asked about my tattoos. I felt that it’s inappropriate. And she went on asking where’s my workplace, how’s the crowd, what are the favorite designs, why I chose this line, bla bla bla.. It’s my off day and I’m talking abt work. That’s a minus point.
    Proceeding to the masseuse, she led me to the room to get ready my massage. I had the paper undies and shower cap on and on the bed getting ready. Then I heard the drilling works next door. Damned. As I came in, all the five rooms were empty except for one. Why was I on the very last room where it’s closest to the renovation works? Another minus point.
    The masseuse apologized on the renovation going on and went on starting massaging on my feet up. It was not too bad. When it came to my back, her sequence were off. It was suppose to be section by section. She rolled up my spine and started on the neck and shoulders. She went down to my lower back and then up my neck and shoulders again. I guessed she had used up all her mediocre skills and decided to use her hands to draw a big X on my back. This is the first time i encountered this stance. I also suspected she had corn on her finger as I felt it scratching on my back. Minus point.
    So, it’s time to turn to the front massage. Again she started on the feet which is good. Then she did the stomach. I always believe the massage should be one way, clockwise or anti clockwise. There should be a procedure to it. So she massaged my stomach, clockwise and then anti clockwise. ??? Another first. Then the chest. Nothing much.. Then came the head. As I was wearing the PLASTIC showercap, when she massage my head with the cap on, the rustling of the plastic was bloody annoying. She was at it for 10 mins. Maybe she was a shampoo girl previously. So I tot finally it was over, she went to my chest again, not kneading but putting pressure from her palms.
    And off she went to take the scrub. So I tot it will be lying on my front again to get a good scrub, finally. Turns out I have to sit up. Again ??? She put the scrub on my back and began rubbing, for like 5 mins? I tot it’s suppose to be 15mins? Fine. The masseuse then asked me to use the portable shower to clean myself up when she was done. So that’s it. I cleaned myself and went out. Sorry, no tips for the masseuse because I dun think she did a good job, compared to Spa Elements. I did gave the masseuse a tip at Spa Elements. 
    So I was in the cubicle, waiting for Iris to tell me her packages, she asked me how was the massage, I said it was ok. No point telling her so much, the massage was over anyway. She then proceed to recommend me a promotion only for that day at $50 for an hour massage. I told her I wanted to try other parlors before deciding and she insisted me to get a five hour package first that would cost $250. Why would I want to get a $250 package when I dun even enjoy the massage and was hounded abt my job when I first step in? I will not even get it even if it’s free. It’s not how cheap it is cos I know even if I were to get a package, it will be with spa elements. Of cos, it will be way more expensive than Bellaluna. If the service is good, I enjoy my quiet time and a good massage, why not? 
    I told her no, I wouldn’t want to commit myself at this time. She finally let it go and as we went out of the cubicle, she told me not to buy the voucher again as it is for one time trial only. How rude can she be? She thinks I can’t read the terms and conditions? Or just because I did not buy the package from her? But then again, there won’t be a next time for sure.
    The massage experience from hell.

    Verdict: 0.5 / 5
    0.5 for the cup of ginger tea after the massage.

  • Rebecca February 1, 2013, 2:40 pm

    I went to Bella Luna’s Cuppage plaza branch some time back, and I totally regret not checking up on them before purchasing their Groupon deal. This is the worse massage treatment I have ever been to. Service of the therapist was horrendous! The only person that was ok was their sales consultant, who was not too pushy. But ultimately we go to a spa for the treatment and not to see their sales consultant.

    I was given the treatment by an aunty who claimed that Zoe Tay was a regular since she gave birth to her first child. She also said that Zoe Tay still goes there when she’s not filming. I’ll bet she tells this to all the customers. To me, the aunty seemed quite arrogant and uncouth. She reminded me of a wet market instead of a spa. She also asked me many prying questions. Totally not relaxing at all and very unprofessional.

    Her massage techniques were substandard. I have been to quite a few spas, so I kind of know what to expect. She hardly hit the right pressure points and was simply slapping a ton of oil on my body, rubbing it in a hurried and rough motion, yet with such a light pressure. At some point, I told her I preferred a harder massage and she replied that it would be very painful. I said I did not mind, so she tried to rub harder, but it was barely harder than before. It is obvious that she does not know the proper techniques. She did not evoke any sense of calmness from the treatment and was a stark contrast from the average massage. I did not feel the slightest bit relaxed. Another thing is that she did not even bother to warm the oil with her hands before massaging and was pouring the cold oil on my back.

    Before the wrap, she slapped on some jamu mask on my body, she made a small bowl and the quantity was so little that she applied a very thin layer and it barely covered my body. I really mean THIN layer!!! Now I have done body mud mask before, and I remember that they apply a reasonably thick pasty layer. So I told myself this could be a different type of treatment, so maybe I had to adjust my expectations. Later I found the steaming session toooooo hot. Now I’m pretty sure this is not the norm!

    If this was ever a free treatment, I would not advice anyone to go, much less pay for it. Yes, it was that bad.

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